PIPEX DIAL HELP PAGES

At PIPEX we believe that a high quality, professional support service is essential for you to get the most from your PIPEX Dial Internet service. You will find our specialist support staff extremely helpful and knowledgeable, always ready to talk you through a system problem or just answer your queries.

Peace of Mind

We provide all our customers unlimited technical support at no extra cost...and the support personnel you talk to are our own, fully trained staff who are as familiar with our products and services as you would expect them to be. We do not outsource our support to third-party call centres.

The support pages are designed to help you get the most out of your PIPEX Dial connection. They include sections introducing both your software and the Internet, and answer most of the questions we are most commonly asked.

There is also information on the current developments on the network that underpins PIPEX Dial, and alternative software you can use with your PIPEX Dial account.

Computer Virus Alerts - keep up to date with the latest virus threats.
Software Within this section you will find information relating to most versions of the award winning PIPEX Dial software packages including "How to" and "Set-up" Guides.
Connect This section provides you with all the information including step by step instructions on how to connect to PIPEX without using our software.
NetMail A user's guide to NetMail, the PIPEX service which allows you to send and receive email from any web browser.
DialTime Information and tools enabling you to start using your DialTime unmetered Internet access package.
FAQ Here you can find the answers to the most frequently asked support questions regarding PIPEX Dial.
Network Status View the current status of the PIPEX Network including any reported faults and planned outages.
Contacting us for support The answers to the vast majority of your technical support questions should be found within the support pages, but if they are not you can find further details on how to contact the PIPEX Dial support department here.

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